Using Design Thinking To Improve Library User Experience:
An Interview with an Academic Mover & Shaker

Rebecca Blakiston  is a User Experience Strategist at the University of Arizona Libraries who uses design thinking, systems thinking, and a unique approach to user research to improve the library experience from the perspective of its patrons.


Comment Policy:
  • Be respectful, and do not attack the author, people mentioned in the article, or other commenters. Take on the idea, not the messenger.
  • Don't use obscene, profane, or vulgar language.
  • Stay on point. Comments that stray from the topic at hand may be deleted.
  • Comments may be republished in print, online, or other forms of media.
  • If you see something objectionable, please let us know. Once a comment has been flagged, a staff member will investigate.



We are currently offering this content for free. Sign up now to activate your personal profile, where you can save articles for future viewing