Managing Generation Z: How To Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace

Quill Driver Bks. Apr. 2021. 334p. ISBN 9781610354004. pap. $18.95. BUS
Paggi and Clowes are a good combination for this practical guide to hiring, training, and managing Generation Z (i.e., people born in or after 1996). Paggi works with human resources professionals, especially in training and development, while Clowes assists Generation Z’ers in finding employment. They draw from their own experience but also from the experiences of others, as well as data from surveys. The book argues that Generation Z is more deeply involved with social media (especially via smartphones) than previous generations, which makes them think the internet holds the solution to any question. At the same time, having lived through the terrorist attacks of 9/11 and the Great Recession of 2008, they are inclined to be risk averse and to seek stability. Paggi and Clowes say managers should pay deep and sustained attention to developing an appropriate office culture that can take full advantage of the strengths Generation Z brings to workplace while averting a culture clash between employees of different generations.
VERDICT The book’s pragmatic, realistic approach will appeal to HR professionals and general managers.
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