ECONOMICS

Intentional Integrity: How Smart Companies Can Lead an Ethical Revolution

St. Martin’s. May 2020. 304p. ISBN 9781250239709. $28.99. BUS
COPY ISBN
Anyone who reads the news will be familiar with the seemingly endless lapses in integrity that occur at companies, both those well-established and start-ups. In this work, Chesnut (CEO, Airbnb) shares his method for safeguarding organizations against these lapses and thus avoiding the negative effects on customer loyalty (and the bottom line) and recruiting and retaining talented staff. He boils his method down to six steps—the six C’s—through which organizations can establish a clear set of values and ensure that everyone adheres to them, including obvious buy-in and behavior modeling from those at the top (the first C is for “CEO”). Other key elements include a robust and continuous system for communicating and reinforcing these values and a barrier- and stigma-free system for reporting lapses paired with a clear set of consequences that are equitably and routinely enforced. To emphasize his points, Chesnut liberally mixes in examples taken from his experiences at eBay and Airbnb.
VERDICT Sound advice for the corporate world on creating and maintaining a culture of trust and integrity. Will appeal to aspiring corporate leaders and readers interested in a glimpse of the inner workings of successful start-ups.

Be the first reader to comment.

Comment Policy:
  • Be respectful, and do not attack the author, people mentioned in the article, or other commenters. Take on the idea, not the messenger.
  • Don't use obscene, profane, or vulgar language.
  • Stay on point. Comments that stray from the topic at hand may be deleted.
  • Comments may be republished in print, online, or other forms of media.
  • If you see something objectionable, please let us know. Once a comment has been flagged, a staff member will investigate.


RELATED 

Get connected. Join our global community of more than 200,000 librarians and educators.

Get access to 8000+ annual reviews of books, ebooks, and more

As low as $13.50/month