ECONOMICS

Conflicted: How Productive Disagreements Lead to Better Outcomes

Harper Business: HarperCollins. Feb. 2021. 288p. ISBN 9780062878564. $29.99. BUS
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Can conflict draw people together? According to Leslie (Curious: The Desire To Know and Why Your Future Depends on It), conflict can create positive energy among members of the parties involved or individuals expressing their own ideas. Leslie demonstrates various approaches through easy-to-follow diagrams and real-life examples. The prologue is interesting. Chapters are a bit lengthy as they are filled with enough information to make readers want to pause and take note. The book is not only useful for business buffs, but for anyone interested in having meaningful, collaborative conversations with successful outcomes. The contents are a wealth of guidance for even seasoned professionals in the field of conflict management. The toolkit for productive argument is a major highlight of this book, but the examples can be lengthy and may take the reader a little off track.
VERDICT Recommend for anyone, as readers do not have to be in the field of conflict management to enjoy this book. For fans of Robert Hunt’s Mastering Confrontation: Become an Expert at Effective Communication. Master the Art of Dealing with Conflict.

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