The Road Ahead: Library Service in a Post-COVID World

Presented by: Unique Management Services and Library Journal
Event Date: Wednesday, July 1, 2020

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Libraries have stretched and changed in many ways in recent years to provide new and relevant services to their communities. The COVID-19 pandemic only serves to accentuate and accelerate many of the broader changes taking place not only in libraries but also in society – changes that will impact library service delivery plans in many ways. This includes how patrons choose to interact with libraries, how they utilize library resources and services, and what services and resources appeal to their needs and interests going forward. This webcast will discuss the way forward, including challenges and opportunities, advice for administrators and managers leading staff through significant changes in daily operations, practical discussion of patron communication and service strategies in light of the new normal in which we find ourselves, and encouragement to embrace this unique cultural moment as an opportunity to make a surprising and substantial positive impact in our communities.


Rivkah Sass, Executive Director, Sacramento Public Library

Kate Mutch, Assistant Director, Natrona County Public Library

Monica Baughman, Deputy Director, Worthington Libraries


Josh Neisler, Director of Business Development, Unique Management Services


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