Anton Chuppin | Movers & Shakers 2019 – Digital Developers

“This story began with the Calgary Public Library’s (CPL) work to remove barriers to library access,” says Roberta Kuzyk-Burton, learning and development specialist at CPL, of Anton Chuppin’s efforts to lead the development of a staff web interface to integrate and simplify all library, staff, and user transactions and interactions.

Anton Chuppin

CURRENT POSITION

Manager, IT Interfaces, Calgary Public Library, Alta.

DEGREE

MLIS, University of Illinois at Urbana-Champaign,1999

FOLLOW

ca.linkedin.com/in/anton-chuppin-84208a87

Photo by ©2019 Matt Lawrence Photography

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“This story began with the Calgary Public Library’s (CPL) work to remove barriers to library access,” says Roberta Kuzyk-Burton, learning and development specialist at CPL, of Anton Chuppin’s efforts to lead the development of a staff web interface (SWI) to integrate and simplify all library, staff, and user transactions and interactions. SWI is a single web-based portal that allies with the many applications that staff use to provide services—such as program registration, room bookings, public computers and laptops, and printing.

“Calgary Public Library recognized a need for a tool that integrates the management of [these] much-needed and growing library services beyond traditional circulation,” says Kuzyk-Burton. A key lead for the project, Chuppin views himself as a facilitator and translator across IT, library leadership, and public services staff. “We’re constantly being challenged to develop new projects, with our own knowledge and resources, to make the experience for patrons better and to improve the work environment of staff,” Chuppin says.

To design the interface, Chuppin and his software design team invested in understanding the needs and practices of staff across 20 library branches throughout Calgary. They traveled to facilities, shadowed employees, used the system themselves, and worked diligently to align communication between staff users and software developers about the system’s needs and functions. Chuppin engaged public-facing staff in every stage of the project from inception to launch. His user-centered approach resulted in an interface that’s simple and intuitive. “Staff are spending less time using the technology and can concentrate more on providing higher level customer service and delivering more programming and outreach,” says Kuzyk-Burton.

SWI was built with the future in mind. The supporting design, infrastructure, and coding—available to any library that wants it—can relate seamlessly to more and more self-service options for patrons as they emerge. According to Mark Asberg, CPL director of service delivery, Chuppin “sees that nothing is one and done. This is a work that is ongoing…because needs and expectations change.” This year, Chuppin and his team will translate their encounters with building the SWI to the library’s public-facing online function for patrons. “Our challenge will be to make sure what we’re creating online makes it easy for people to directly access our resources and welcomes Calgarians into our library,” he says.

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