Guest speaker sessions via Zoom:
Thursday, May 30 from 2:00 to 4:00 pm ET (recordings available)
In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.
You will leave this 2-hour crash course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.
The live sessions run on Thursday, May 30, 2024 from 2:00-4:00 pm ET (recorded for on-demand viewing). Don’t miss this opportunity!
When you sign up early, you’ll have immediate access to our Early Access On Demand Resources—a series of webinars from Library Journal and School Library Journal contributors along with rich, supporting materials in the form of readings, activities, and videos—to explore at your own pace.
Increase awareness of escalation and identify the underlying root cause.
Understand how to self-regulate and respond with empathy in stressful situations.
Build confidence using de-escalation techniques with clients.
Create a shared language and tool kit for de-escalating tense situations.
Incorporate learning into library-specific, real-life scenarios and situations.
Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.
If you attend or watch the recordings of all live sessions, you'll spend approximately 2 hours on this course. You'll earn 2 hours of PD credit and a Library Journal certificate of completion.
Can’t make a live session? All guest speaker sessions are recorded and available on demand for six months following the initial broadcast.
2 professional development credit hours
For support with online courses, please contact libraryjournal@edmaker.co
All guest speaker sessions feature live captioning and are made available on demand after the initial broadcast. Please email libraryjournal@edmaker.co upon registration if you require any special accommodations and we will make our best efforts to facilitate them.
Discounted registration fees are available for groups of 3 or more.
Send us a request for a quote.
By registering for this event you confirm that you have read and agree to our Code of Conduct.
For support with online courses, please contact libraryjournal@edmaker.co.
What are the root causes of escalation, and how can librarians address them? This 2-hour session will provide you with techniques for emotional self-management, processes for de-escalating difficult situations, and strategies for reflective listening and discerning and acknowledging disgruntled people’s needs, interests, and emotions. Focused primarily on psychological and verbal conflict, this program will help you incorporate and practice de-escalation strategies to help promote a safer library.
Speaker:
Tyler Drogin, Program Manager, Peaceful Leadership Institute |
Live session with Andrea Blackman and Tasneem Ansariyah Grace |
Live Guest Speakers
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Recordings of guest speakers |
Recordings Available After The Live Session
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Early Access On Demand Resources |
Early Access and Ongoing Resources To Support Learning
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