De-escalation Training for Libraries

In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library.


Course Description 

Guest speaker sessions via Zoom:
Thursday, May 30 from 2:00 to 4:00 pm ET (recordings available)

In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour crash course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

The live sessions run on Thursday, May 30, 2024 from 2:00-4:00 pm ET (recorded for on-demand viewing). Don’t miss this opportunity!


Learning Objectives 

When you sign up early, you’ll have immediate access to our Early Access On Demand Resources—a series of webinars from Library Journal and School Library Journal contributors along with rich, supporting materials in the form of readings, activities, and videos—to explore at your own pace.

After you l eave this course, you should have the ability to:

  • Increase awareness of escalation and identify the underlying root cause.

  • Understand how to self-regulate and respond with empathy in stressful situations.

  • Build confidence using de-escalation techniques with clients.

  • Create a shared language and tool kit for de-escalating tense situations.

  • Incorporate learning into library-specific, real-life scenarios and situations.

Who should take this course 

Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students.

Expected time commitment: 

If you attend or watch the recordings of all live sessions, you'll spend approximately 2 hours on this course. You'll earn 2 hours of PD credit and a Library Journal certificate of completion. 

Live sessions are also available on demand for six months

Can’t make a live session? All guest speaker sessions are recorded and available on demand for six months following the initial broadcast.

Certificate of completion provided 

2 professional development credit hours

For support with online courses, please contact


All guest speaker sessions feature live captioning and are made available on demand after the initial broadcast. Please email upon registration if you require any special accommodations and we will make our best efforts to facilitate them.


Have a team attend and increase your impact!

Discounted registration fees are available for groups of 3 or more. 

Send us a request for a quote.




By registering for this event you confirm that you have read and agree to our Code of Conduct.

For support with online courses, please contact




 Thursday, May 30, 2024

De-Escalation Training for Librarians  | 2:00-4:00 pm ET

What are the root causes of escalation, and how can librarians address them? This 2-hour session will provide you with techniques for emotional self-management, processes for de-escalating difficult situations, and strategies for reflective listening and discerning and acknowledging disgruntled people’s needs, interests, and emotions. Focused primarily on psychological and verbal conflict, this program will help you incorporate and practice de-escalation strategies to help promote a safer library.  


Tyler Drogin, Program Manager, Peaceful Leadership Institute





Online Crash Course Format

Inspiring Live Guest Speakers 



Live session with Andrea Blackman and Tasneem Ansariyah Grace

Live Guest Speakers 

  • Live, expert speaker sessions with audience Q&A (session recordings available on demand if you can’t join live)
  • Option to join on camera to participate in interactive discussions and activities with course presenters and peers


Online Course Preview

A preview of how we build your library skills and bring inspiration to your projects with our online learning experience.


Online Course Features


Recordings of guest speakers

Recordings Available After The Live Session

  • Real-time guest speakers and conversation via live video stream (with recordings available afterward)



Early Access On Demand Resources

Early Access and Ongoing Resources To Support Learning

  • Supporting resources (articles, videos, worksheets) in the online classroom to provide a foundation for your work
  • Access all course content for six months after the course ends
  • Bonus: Register early and get immediate access to archival video recordings from related courses and other bonus content




We are currently offering this content for free. Sign up now to activate your personal profile, where you can save articles for future viewing