Library De-escalation Training

Learn trauma-informed ways to intervene in moments of high tension before they worsen into safety concerns.



Course Description 

Guest speaker sessions via Zoom:
Wednesday, Oct. 18 from 2:00 to 4:00 pm ET (recordings available)

In this crash course, you will learn trauma-informed, equity-centered practices for de-escalation in order to maintain a calm environment at your library. You will learn tools that focus on proactive preparation to ensure you are set up for success and can diffuse potential moments of conflict or tension. Live sessions will be available on-demand.

You will leave this 2-hour crash course with tools and confidence to de-escalate conflicts in real time as they emerge in your library.

The live sessions run on Wednesday, October 18, 2023 from 2:00-4:00 pm ET (recorded for on-demand viewing). Don’t miss this opportunity!


Learning Outcomes

After you attend this crash course, you’ll be able to:

  • Employ trauma-informed practices in de-escalation

  • Create a clear protocol for de-escalation in your library 

  • Have strategies to diffuse high-tension situations before they escalate 


Who should take this course 

Any librarian or educator who faces safety risks, high tension, or conflict in the workplace. This course will be particularly good for frontline workers and those who come into the most contact with disgruntled patrons or students. 

Expected time commitment: 

If you attend or watch the recordings of all live sessions, you'll spend approximately 2 hours on this course. You'll earn 2 hours of PD credit and a Library Journal certificate of completion. 

Live sessions are also available on demand for six months

Can’t make a live session? All guest speaker sessions are recorded and available on demand for six months following the initial broadcast.

Certificate of completion provided 

2 professional development credit hours

For support with online courses, please contact


All guest speaker sessions feature live captioning and are made available on demand after the initial broadcast. Please email upon registration if you require any special accommodations and we will make our best efforts to facilitate them.


Have a team attend and increase your impact!

Discounted registration fees are available for groups of 3 or more. 

Send us a request for a quote.




By registering for this event you confirm that you have read and agree to our Code of Conduct.

For support with online courses, please contact




Wednesday, October 18, 2023

Session 1 | 2:00-2:45 pm ET

De-escalation Training for Libraries

This session will give a de-escalation training on how to diffuse tense situations and prevent security incidents from escalating. This session will cover the importance of de-escalation in keeping staff and patrons safe, and will use real-life examples from library settings to cater this training to the experiences of library employees. 


To be announced




Session 2 | 2:45-2:50 pm ET

Informational Session about LJ/SLJ Professional Development

Interested in what’s next or how to go even deeper? This session will provide more information about our upcoming courses, including our 3-week course, Creating Safer Libraries: Foundations for Librarians and Frontline Staff, which will expand what you learned here. Take this opportunity to ask questions about our full roster of courses, gain transparency into our process, and give your feedback about what you’d like us to do next.


Break | 2:50-3:00 pm ET


Session 3 | 3:00-4:00 pm ET

De-escalation Training Pt. 2: Applying De-escalation to Your Library

This session will build off of the previous session and give you the opportunity to interact with peers and role play scenarios to practice and hone your de-escalation skills. Attendees will leave the training with concrete strategies and next steps that they can take back to their libraries and share with all front-facing staff.


To be announced





Online Course Preview

A preview of how we build your library skills and bring inspiration to your projects with our online learning experience.

2-Hour Online Crash Course Format


Inspiring Live Guest Speakers 



Live session with Andrea Blackman and Tasneem Ansariyah Grace

Live Guest Speakers 

  • Live, expert speaker sessions with audience Q&A (session recordings available on demand if you can’t join live)
  • Option to join on camera to participate in interactive discussions and activities with course presenters and peers


Online Course Features


Recordings of guest speakers

Recordings Available After The Live Session

  • Real-time guest speakers and conversation via live video stream (with recordings available afterward)



Early Access On Demand Resources

Ongoing Resources To Support Learning

  • Supporting resources (articles, videos, worksheets) in the online classroom to provide a foundation for your work
  • Access all course content for six months after the course ends




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