The Leader’s Guide to Unconscious Bias: How To Reframe Bias, Cultivate Connection, and Create High-Performing Teams

Coauthors Fuller (thought leader, inclusion and bias, and global client partner, FranklinCovey), Mark Murphy (senior training consultant, inclusion and bias, FranklinCovey) and Anne Chow, (CEO, AT&T Business), use the FranklinCovey Performance Model to show how unconscious bias can negatively impact the work environment by causing employees to feel tolerated or ignored, or even harassed or abused, rather than respected and valued. The structure of the book is built around the company’s Bias Progress Model, with each of the sections following one of the model’s four parts: identify bias, cultivate connection, choose courage, and apply across the talent lifecycle. Each chapter ends with multiple exercises that reinforce the content—one set designed for individuals and one for leaders to use in applying the material to their team.