ECONOMICS

How To Listen and How To Be Heard: Inclusive Conversations at Work

Career Pr. May 2020. 256p. ISBN 9781632651631. pap. $17.95. BUS
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The globalization of almost every area of life has created unprecedented opportunities to engage with people of myriad backgrounds, opinions, beliefs, and perspectives. Communication in some ways has become easier in that nearly anyone can be reached instantaneously. But most of the difficulties in making that communication clear, meaningful, and effective still remain. Carpenter (owner of Everything’s Not OK and That’s OK, a training and consultation service) attempts to help individuals achieve more effective communication. Carpenter explores how to find advantages in differences, the importance of understanding that communication style matters, how to admit and embrace change as the only known constant, how to be comfortable with the uncomfortable, and the need to start with intentionality and purpose when building relationships. Chapters are short and engaging, geared toward both managers and employees, and Carpenter offers useful insight on starting tough conversations.
VERDICT Many practical and actionable suggestions throughout the book make it a valuable read for anyone interested in working on their communication practices. Recommended for expanding business and self-help collections in the area of work-related communication.

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