Digital Body Language: How To Build Trust and Connection, No Matter the Distance

St. Martin’s. May 2021. 288p. ISBN 9781250246523. $28.99. BUS
The volume of email to be answered and the number of virtual communication channels to be monitored in today’s working world are seemingly ever-increasing. The importance of communicating effectively in all of these spaces is now as important as doing so in person (if not more so). Dhawan (Get Big Things Done) seeks to help readers correctly decipher others’ signals and project their own so that they are not misunderstood. In addition to explaining what this means and why it’s useful, Dhawan details her four rules for communication—value visibly, communicate carefully, collaborate confidently, trust totally—and points out the ways in which differences of gender, generational group, or culture can influence communication. Some of the advice might not be appropriate for every workplace or profession (e.g., her suggestion to use all caps and multiple exclamation points to communicate urgency), but much of the content will be broadly applicable, in the vein of Thomas Zweifel’s Communicate or Die and Kerry Patterson’s Crucial Conversations.
VERDICT Written in an approachable style, and organized such that readers can pick and choose sections that apply to their situation, this will be a useful resource for anyone who struggles with online communication.
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